Return Policy

1. How can I cancel my order?

   To cancel an order for medicines or healthcare products, you can utilize the 'Order Details' screen on the Healppy website/app (referred to as the 'Platform') or contact our customer care number at 8114-108-108 prior to it being labeled as "Order Shipped." Alternatively, you have the option to decline the delivery at the time of arrival, and a refund will be initiated according to our Refund Policy.

1. What is the timeframe for order returns?

   The period for returning orders spans from 0 to 15 days (approximately 2 weeks) starting from the delivery date. We recommend reviewing the return policy prior to placing an order.

2. Which products are not eligible for returns?

   2.1 Non-Returnable Products - In accordance with the terms provided by all the sellers on the Platform, the following circumstances render products ineligible for return:

   • If the item has been opened, partially used, or altered. Users are strongly advised to carefully inspect the package upon receipt from the delivery agent.
   • If the product has been tampered with.
   • If the product packaging, packaging box, or packaging seal has been tampered with. Users are strongly advised to carefully inspect the package upon receipt and should not accept the order if the package appears to be tampered with.
   • If the product detail page indicates that the product is non-returnable.
   • If any accessories or freebies provided with the product are missing.
   • If the product lacks a serial number, UPC number, or barcode that was originally present upon receipt from the delivery agent.
   • If the damage or defect is not covered under the manufacturer's warranty.
   • If the product is without its original packing and accessories/freebies.
   • If the product is damaged due to misuse.
   • Certain product categories, including personal care, baby care, food & nutrition, healthcare devices, and COVID essential products such as masks, gloves, sexual wellness products like condoms, pregnancy/fertility kits, and other items like diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc., are not eligible for return. However, if these products are defective, deficient, spurious, not as advertised, or delivered late, the Company will accept returns.
3. Additional Note:

   Products labeled as "non-Returnable" on the product detail page or items for which the return window has expired are not eligible for return. If you attempt to return such an item along with another item that is eligible for return, Healppy will not provide a refund or accept the return of the "non-Returnable" product. This decision will be made by our partner licensed retail pharmacy after verifying the returned item(s).

4. How to initiate a return?

   To request a return within the specified time frame, please follow these simple steps on the Platform:

   • Go to the "My Orders" section.
   • Select the relevant order and click on the "RETURN ORDER" button.
   • Ensure that the product/s you wish to return are eligible for return and fall within the active return window.
   • Choose the item you want to return, indicate the quantity, and provide the reason for the return.

   Alternatively, you can also initiate a return request by contacting our customer support at 8114-108-108.

   Return Pickup and Timelines:

   Once your return request is processed, we will arrange the pickup of the return items according to the following timelines:

   • For Local Cities*: Within 24-48 hours after the return request is approved.
   • For Other Cities: Between 4-5 business days after the return request is approved. Please note that this duration may be longer depending on the terms of our third-party courier partners.

   Please ensure that you have the return package prepared in its original packaging, with all labels intact. Additionally, kindly keep a copy of the invoice or bill from the seller readily available for verification purposes.

Kindly be informed that the refund amount provided during the return process on the Platform is an estimate and will be finalized upon completion of verification. Once the seller completes the pick-up and verifies the product, an eligible refund for the total amount paid for the returned products will be initiated, as mentioned above.

The refund will be initiated after successful verification of the products by the seller. Please note that the verification process may take:

You acknowledge and agree that we retain the authority to reclaim any refunded amount issued by us in the event of fraudulent activities, such as the return of incorrect products or an incorrect quantity of products.

1. When will I receive my refund?
   • For Local Cities*: Approximately 48 hours from the pick-up time at your location.
   • For Other Cities: Approximately 8-10 business days from the pick-up date at your location.